General Terms and Conditions2018-11-29T11:24:25+00:00

General Terms and Conditions

In addition to the range of discounts, rewards and benefits offered by Vitality to their insurance plan holders (customers), the following additional rewards are offered to plan holders who buy their Vitality plan using the intermediary services provided by Lyonhurst life Limited:

  • The Lyonhurst life Additions and Additions for Business Rewards (hereby referred to as the Rewards) are only available to plan holders who have become a Vitality customer via Lyonhurst life Limited.
  • The Rewards are only applicable in the event the customer is a valid plan holder at the time of claiming the Reward.
  • The terms and conditions of the Rewards will be assumed as accepted once the Rewards are activated by the customer.
  • The Rewards are completely exclusive to Lyonhurst Life and have no link to either Vitality or HL Partnership Limited. Vitality or HL Partnership Limited therefore neither carry any responsibility or liability for the provision, fulfilment or ongoing management of any Lyonhurst Life reward.
  • None of the Rewards have any alternative cash value. None of the Rewards are transferable.
  • Details of the Rewards given, or any customer specific data will not be shared with any 3rd party.
  • Lyonhurst life accepts no responsibility or liability for any injury, loss (direct or consequential) as a result of accepting or taking the Rewards.
  • Customer’s statutory rights are not affected by these terms and conditions.
  • Lyonhurst Life Limited is not liable in the event that a plan holder changes address / contact details. Lyonhurst Life will make reasonable efforts to contact the plan holder once the Reward is due for issue. The Reward is valid for claim by the plan holder for a period of 12 months from the date that the plan holder becomes eligible for the Reward.
  • Lyonhurst life intends to offer the additional Rewards for a minimum period of 12 months. However, alterations to the Rewards or terms and conditions of the Rewards may be made at any time, with a minimum notice period of 30 days. Details of any proposed changes will be reflected in the terms and conditions.
  • New Rewards will be introduced from time to time. Terms of these Rewards will be listed in the Reward Terms and Conditions.
  • For customers to qualify for Lyonhurst Life Rewards their monthly Life policy value must exceed £50 (this includes joint policy holders whose overall policy value exceeds £50).
  • Vitality Platinum Status policy holders: Policy holders who reach platinum status will be rewarded with a voucher from Amazon to the value of £50. Such voucher does not have an alternative case value and is non-transferable. Lyonhurst Life reserves the right to withdraw this offer at any time.

Activity tracker Cash-back Voucher

  • The terms and conditions of the Rewards will be assumed as accepted once the Rewards are activated by the customer.
  • The Lyonhurst Life Rewards are only available to current plan holders who have become a Vitality customer via Lyonhurst Life Limited.
  • None of the Rewards have any alternative cash value and are non-transferable. The Reward is against the purchase of 1 x wearable technology item only.
  • From submission your claim may take up to 30 days to be processed.
  • Lyonhurst Life accepts no responsibility or liability for any injury, loss (direct or consequential) as a result of accepting or taking the Rewards.
  • Customer’s statutory rights are not affected by these terms and conditions.
  • In the event the plan holder cancels their plan with Vitality within 24 months of inception, Lyonhurst Life is entitled to request for the return of the cash-back given in full.
  • Cash-back is for the value of your purchase up to a maximum £50. 1 x £50 cash-back voucher is allowed per eligible policy (Joint or single plans receive 1x Cashback Voucher per policy not per person)
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